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23 March, 2020

Need help with Zoom? Here’s where to find support information

With so many people using Zoom for remote working and remote learning in the wake of the COVID-19 outbreak, our support team is experiencing an unprecedented number of calls. Here’s a list of online resources to help you get started and trouble shoot.

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Zoom Admins, here are some links to where you can find more information about Zoom:

For training of end users (faculty, admin staff, students, etc.) there are a number of options available:

  • Watch getting Started with Zoom sessions that cover;
    • How to download the Zoom applications and join a Zoom meeting
    • How to schedule a meeting and send out invitations
    • In-meeting controls and differentiation tools (including the waiting room, share screen, breakout rooms)

Pre-recorded session (38 mins) that can be watched anytime –https://aarnet.zoom.us/rec/play/ucYoIumtq243G9fAswSDUPArW9W-eKis1Cga8_EPmk7mAnFQMAevZ7IQZefBr9eLpOtBNxuUZZ4WFxrQ?continueMode=true

Live session (use the form in the link to self-register) –https://livetraining.zoom.us/webinar/register/8915786869708/WN_Qkc7KpkNSFOdlTwpZkGFlQ?timezone_id=Australia%2FSydney

There is also a lot of really good information about Zoom in an education setting on the Zoom COVID-19 response page – https://zoom.us/docs/en-us/covid19.html

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