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March 23, 2020

Need help with Zoom? Here’s where to find support information

With so many people using Zoom for remote working and remote learning in the wake of the COVID-19 outbreak, our support team is experiencing an unprecedented number of calls. Here’s a list of online resources to help you get started and trouble shoot.

Zoom Admins, here are some links to where you can find more information about Zoom:

For training of end users (faculty, admin staff, students, etc.) there are a number of options available:

  • Watch getting Started with Zoom sessions that cover;
    • How to download the Zoom applications and join a Zoom meeting
    • How to schedule a meeting and send out invitations
    • In-meeting controls and differentiation tools (including the waiting room, share screen, breakout rooms)

Pre-recorded session (38 mins) that can be watched anytime –https://aarnet.zoom.us/rec/play/ucYoIumtq243G9fAswSDUPArW9W-eKis1Cga8_EPmk7mAnFQMAevZ7IQZefBr9eLpOtBNxuUZZ4WFxrQ?continueMode=true

Live session (use the form in the link to self-register) –https://livetraining.zoom.us/webinar/register/8915786869708/WN_Qkc7KpkNSFOdlTwpZkGFlQ?timezone_id=Australia%2FSydney

There is also a lot of really good information about Zoom in an education setting on the Zoom COVID-19 response page – https://zoom.us/docs/en-us/covid19.html