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Help and Support

Our teams are here to help you.

How can we help you?

Service Status

Get real time updates about the availability and performance of CloudStor, eduroam and Zoom.

Knowledge Base

Troubleshoot issues, read how-to guides and find answers to frequently asked questions about all AARNet services.

Office locations

View the locations and contact details of AARNet offices around Australia.

Network outages or technical issues

To report an issue or for help and support with your AARNet services complete the Contact Us form below to raise a support ticket.

Or, call our 24/7 Operations Centre to talk to a member of our support team.

We'd love to hear from you. Our teams are here to lend a hand.

CloudStor issues

If you are experiencing issues with CloudStor, please check the CloudStor Knowledge Base. You can raise a support ticket by completing the Contact Us form below.

Zoom issues

If you are experiencing issues with Zoom, please check the Zoom Knowledge Base. You can raise a support ticket by completing the Contact Us form below.

Eduroam issues

If you are experiencing issues with eduroam, please check the eduroam FAQs. You can raise a support ticket by completing the Contact Us form below.

Report abhorrent & violent material

If you've come across abhorrent and violent material on services hosted by AARNet, please report it here so that the material can be removed expeditiously.

Media enquiries

If you are a member of the media with an inquiry or interview request, please contact our communications team.

Contact us

If you have questions, feedback or need help, please complete the form below so that we can connect you to the right team and respond to your enquiry promptly.

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  3. How can we help you