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Help and Support

Our teams are here to help you.

How can we help you?

Status Page

Get real time updates about the availability and performance of the network, Customer Dashboard, eduroam, and Zoom.

Check Service Status
Knowledge Base

Troubleshoot issues, read how-to guides and find answers to frequently asked questions about all AARNet services.

View Knowledge Base
Office locations

View the locations and contact details of AARNet offices around Australia.

See our office locations

Network outages or technical issues

To report an issue or for help and support with your AARNet services complete the Contact Us form below to raise a support ticket.

Or, call our 24/7 Operations Centre to talk to a member of our support team.

  1. Within Australia 1300 275 662
  2. International +61 2 6222 3530

Security Operations Centre

To report an issue or for help and support with your AARNet Security Operations Centre service, complete the Contact Us form below to raise a support ticket.

Or, call our Security Operations Centre to talk to a member of our support team.

  1. 1300 275 762
  2. Create a support ticket

We'd love to hear from you. Our teams are here to lend a hand.

FileSender issues

If you are experiencing issues with FileSender, please check the FileSender Knowledge Base. You can raise a support ticket by completing the Contact Us form below.

View Knowledge Base
Zoom issues

If you are experiencing issues with Zoom, please check the Zoom Knowledge Base. You can raise a support ticket by completing the Contact Us form below.

View Knowledge Base
Eduroam issues

If you are experiencing issues with eduroam, please check the eduroam FAQs. You can raise a support ticket by completing the Contact Us form below.

View eduroam FAQs
Report abhorrent & violent material

If you've come across abhorrent and violent material on services hosted by AARNet, please report it here so that the material can be removed expeditiously.

Report now

Media enquiries

If you are a member of the media with an inquiry or interview request, please contact our communications team.

  1. media@aarnet.edu.au
  2. +61 2 9779 6960

Contact us

If you have questions, feedback or need help, please complete the form below so that we can connect you to the right team and respond to your enquiry promptly.

  1. Personal information

  7. Preferred contact

  11. How can we help you

  14. When you contact AARNet, we collect personal information such as your name, email, phone number, employer, and other details you provide. This information is used to respond to your inquiry, provide support, improve services, and may be shared within AARNet, your employer, educational organisation, law enforcement, or regulatory authorities as needed. We use third-party tools to assist us in providing products and services, and your data will only be disclosed to them as needed for these stated purposes. We may also collect metadata like email timestamps and IP addresses for analytical and support purposes. For more details, including how to access, correct, or complain about the use of your information, refer to our Privacy Policy. By providing your information to AARNet in this form, you consent to this use.

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