Fast, reliable and secure solutions purpose built for research and education
Solutions for managing data and enabling collaboration virtually anywhere
Solutions for protecting campus networks and assets from cyber threats
Empower collaboration, discovery and innovation
Accelerate digital transformation
Inspire great teaching and learning
Transform the classroom experience
Discover, share and preserve collections
About our company and what we do
From pioneering the internet in Australia in 1989 to today
Our Board, Executive Team and Advisory Committee
Our company policies, statements and public reports
Explore opportunities and benefits of working with AARNet
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CloudStor is being decommissioned on 15 December, 2023.
Browse answers to frequently asked questions about our products and services
Check the current performance status for our services
Fast local access to popular international open-source content
Check to see if a web address is on-net
Our teams are here to help you.
Get real time updates about the availability and performance of CloudStor, eduroam and Zoom.
Troubleshoot issues, read how-to guides and find answers to frequently asked questions about all AARNet services.
View the locations and contact details of AARNet offices around Australia.
To report an issue or for help and support with your AARNet services complete the Contact Us form below to raise a support ticket.
Or, call our 24/7 Operations Centre to talk to a member of our support team.
If you are experiencing issues with CloudStor, please check the CloudStor Knowledge Base. You can raise a support ticket by completing the Contact Us form below.
If you are experiencing issues with Zoom, please check the Zoom Knowledge Base. You can raise a support ticket by completing the Contact Us form below.
If you are experiencing issues with eduroam, please check the eduroam FAQs. You can raise a support ticket by completing the Contact Us form below.
If you've come across abhorrent and violent material on services hosted by AARNet, please report it here so that the material can be removed expeditiously.
If you are a member of the media with an inquiry or interview request, please contact our communications team.
If you have questions, feedback or need help, please complete the form below so that we can connect you to the right team and respond to your enquiry promptly.