Please call AARNet's Operations Centre Help Desk
Alternate number for international callers: +61 2 6222 3555
24 hours 7 days a week
If not urgent, you can log a support ticket.
If you're experiencing issues with the performance of CloudStor, eduroam, Panopto or Zoom, please check the AARNet Service Status page to find out if there is a known operational issue degrading the service or taking it offline.
Check the Service Status page to see if there are any interruptions to the services. To troubleshoot issues and for answers to frequently asked questions about Panopto, Zoom and other cloud services and applications, please visit the AARNet Knowledge Base
If you’ve come across instances of abhorrent violent material on services hosted by AARNet, please use this form to report the instance/s so that the material can be removed expeditiously.
Please contact us via the Enquiry Form
or call: 1300 275 662
International: +61 2 6222 3530