Help & Support

How to contact us if you need assistance with:


Network outages or technical issues

Please call AARNet's Network Operations Centre (NOC) Help Desk

1300 APL NOC  (1300 275 662 )

Alternate number for international callers:  +61 2 6222 3555

24 hours 7 days a week

If not urgent, you can email the NOC Help Desk


Issues with CloudStor

Check the Service Status page to see if there are any interruptions to the service. To troubleshoot issues, visit the AARNet Knowledge Base or contact us via the Enquiry Form (select CloudStor from dropdown menu).


Issues with other Cloud Services and Applications 

Check the Service Status page to see if there are any interruptions to the services. To troubleshoot issues and for answers to frequently asked questions about Panopto, Zoom and other cloud services and applications, please visit the AARNet Knowledge Base  


Reporting abhorrent and violent material

If you’ve come across instances of abhorrent violent material on services hosted by AARNet, please use this form to report the instance/s so that the material can be removed expeditiously.


For all other enquiries

Please contact us via the Enquiry Form  or call the AARNet General Enquiries number:  +61 2 6222 3530

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