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Help & Support

How to contact us:

Network outages or technical issues

Please call AARNet's Operations Centre Help Desk

1300 275 662 

Alternate number for international callers:  +61 2 6222 3555

24 hours 7 days a week

If not urgent, you can log a support ticket.

Check Service Status

If you're experiencing issues with the performance of CloudStor, eduroam, Panopto or Zoom, please check the AARNet Service Status page to find out if there is a known operational issue degrading the service or taking it offline.

Issues with CloudStor

Check the Service Status page to see if there are any interruptions to the service. To troubleshoot issues, visit the AARNet Knowledge Base or contact us via the Enquiry Form.

Issues with other Cloud Services and Applications 

Check the Service Status page to see if there are any interruptions to the services. To troubleshoot issues and for answers to frequently asked questions about Panopto, Zoom and other cloud services and applications, please visit the AARNet Knowledge Base  

Report abhorrent and violent material

If you’ve come across instances of abhorrent violent material on services hosted by AARNet, please use this form to report the instance/s so that the material can be removed expeditiously.

For all other enquiries

Please contact us via the Enquiry Form 

or call: 1300 275 662 

International: +61 2 6222 3530

Contact Us