Skip to main content
Aarnet media release
18 January, 2024

AARNet and Zoom mark 10 years transforming communication and collaboration in education

AARNet is a leading Zoom APAC Reseller for education in Australia and delivers licencing and support for the breadth of Zoom products.

Sydney, Australia, 18 January 2024 – AARNet (Australia’s Academic and Research Network) and Zoom Video Communications, Inc. are pleased to announce the 10-year anniversary of their ongoing collaboration that delivers Zoom’s platform solutions to Australia’s education sector.

The milestone was celebrated at an Australian American Leadership Dialogue event held at the Zoom headquarters in San Jose, California on 17 January 2024.

The AARNet Zoom cooperation began in 2014 when AARNet visited Zoom to investigate the possibilities of its then new video conferencing technology as a solution for the education sector. AARNet subsequently became the first organisation in Australia to provide licencing and support for Zoom.

Since then, the popularity of Zoom Meetings and Zoom’s expanding range of telephony (e.g. Zoom Phone, Zoom Contact Center) and workplace collaboration (e.g. Zoom Rooms, Zoom Events, Zoom Webinar) applications has grown steadily. AARNet and Zoom engineers worked closely together to rapidly scale the service for the Australian education sector, using both AARNet and Zoom infrastructure to support the unprecedented mass transition to working and learning from home.

Today, AARNet remains a leading Zoom APAC Reseller for education in Australia and delivers licencing and support for the breadth of Zoom products to the majority of Australia’s universities, as well as K-12 schools, research institutions, libraries and government departments focused on education.

AARNet CEO Chris Hancock says the AARNet Zoom collaboration is highly effective and rewarding.

“Our focus is on enabling excellence in research and education through the communications and collaboration technologies we provide. With Zoom, we’ve been able to deliver an innovative platform to the sector for a decade now, one that has transformed collaboration and communication into a high-quality and reliable experience with many applications and benefits, particularly for teaching and learning,” he said.

“We’ve been able to contribute feedback and feature requests from our customers to inform the evolution of the platform. We’re excited to now be delivering Zoom products that harness the power of AI and other technologies in ways that will not only continue to transform the workplace but also how future generations are educated,” said Hancock.

Mark Jenkins, Head of Strategic Alliances at Zoom says resellers like AARNet are core to Zoom’s delivery of exceptional solutions to customers.

“Collaborative resellers like AARNet who help us push the boundaries of innovation for the platform and work hard to optimise the experience for customers are vital for our growth and success,” he said. “It’s a pleasure to have AARNet on this journey with us.”

AARNet CEO Chris Hancock with Zoom CEO Eric Yuan
AARNet CEO Chris Hancock (left) with Zoom CEO Eric Yuan at Zoom HQ in San Jose, CA on 17 January 2024.

About AARNet

Australia’s Academic and Research Network (AARNet) provides telecommunications, cyber security and collaboration services for the nation’s research and education sector, including universities, health and other research organisations, schools, vocational training providers and cultural institutions. AARNet serves over two million end users who access AARNet’s network and services for teaching, learning and research.

For more information, visit

Media Contact:

Jane Gifford

+61 (0) 458700213