Enterprise Services Consulting

AARNet's professional consultancy service provides customers with exclusive access to our independent advice, industry knowledge and technical expertise at competitive rates.

We provide consulting services in the areas of network infrastructure and security. In addition, and in response to requests from our customers, we are currently developing a Managed Network Services offering.

Why work with us?

AARNet is a trusted source of advice for the research and education sector and uniquely positioned to advise on local enterprise, national and international network and security needs. 

For more information or to discuss your organisation's needs, please contact us.



Scope of Work

Network Services     

  • Prepare campus and data centre network blueprints
  • Manage network migration onto AARNet, mplementation of active routing solutions across campuses

  • Optimisation of research network infrastructure

  • Campus-side assistance with AARNet4 implemenation

  • Tender management supplier implementation management, technical project mamangement, pre-paid engineering hours

Security Services

  • AUSCERT / AARNet Network Security remediation 

  • Review and plan security compliance for research networks and cloud infrastructure

  • Prepare, update and test business continuity plans and information technology disaster recovery plans


Managed Services

Scope of Work

Managed Network Services (MNS)

MNS is currently in development with pilot customers

  • Enterprise Services Discovery

  • Feasibility study & onboarding 

  • NOC Tier 1 – 24x7 Monitor/Alert

  • MNS Tier 2 – Net Maintain

  • MNS Tier 3 - Net Secure

  • MNS Tier 3 - Net Optimise

  • Enterprise Services quarterly reports, inlcluding proactive tech recommendations

Pricing is quoted based on the type of work (role) and the number of days, with discount tiers at 5 and 20 days of accumulated time in a calendar year.

Depending on the nature of the engagement and customer preferences, pricing may be fixed-price, time & materials, or developed on a shared risk/reward approach.

For more information or to discuss your organisation's needs, please contact us.

What our customers are saying

We have assisted the Information Technology Services departments of universities and other customers with a broad range of projects, from greenfield network blueprint design, disaster recovery planning and data centre audits to videoconferencing facility optimisation and the management of a multi-campus learning space upgrade. 

University of the Sunshine Coast

“We engaged AARNet Enterprise Services to on-board USC’s high speed Internet Service, delivered via the Sunshine Backbone. The engagement was professionally run from beginning to end, and the delivery team’s knowledge of AARNet’s core network as well as USC’s network ensured the implementation went smoothly. I wouldn’t hesitate to engage AARNet Enterprise Services for future work.”- Maureen Klinkert, Director, Information Technology Services

Australian Research Council

“Competent and professional AARNet personnel worked with us to implement configuration changes to our boardroom videoconferencing facilities and simplify user access processes. They also provided invaluable skills transfer” - Scott Cooper, ICT Support Manager

Unversity of Canberra

“Finding a vendor-agnostic advisor when working on critical infrastructure projects is extremely valuable.  AARNet understood our requirements and provided high-quality technical advice that helped with our data centre-selection decision-making process,” - Tom Townsend, Networks and Data Centre Manager

Australian Catholic University

"We sought independent expert advice from AARNet to assist in determining the most appropriate videoconferencing managed service solution for the university. With an understanding of our requirements and in-depth knowledge of the industry, James Sankar's advice was extremely helpful as part of our evaluation process."- Rick Van Haeflen, former Director IT

University of New England

“AARNet took UNE through a thorough business continuity plan redevelopment process and created an online hosted and actionable continuity plan that provides significant assurance to the UNE executive of our capability to respond to an emergency. The quality of work was excellent.” - Robert Irving, Director IT

The Gordon TAFE

“Our close partnership with AARNet Enterprise Services helped our team to move swiftly and smoothly to our desired diverse network solution on the high speed AARNet network on time and within budget. With great support and technical advice we were able to take advantage of AARNet enterprise and network services. Our Staff benefitted from comprehensive documentation and local training allowing us to manage our network but with the support of AARNet engineers when we needed them.” - Darren Ollis, ICT Service Delivery Manager

Goulburn Ovens Institute of TAFE

“The project to implement our Internet service with AARNet was seamless.  The expert technical advice, workshop and professional support helped our team to carry out the cut-over process smoothly,” Kumar Santhakumar, Manager, Information Communications Technology 

Our consultants are equipped with a pedigree of hands-on skills and experience.

We engage at all organisation levels and translate business needs and requirements into technical specifications, designs and implementations. 

Meet our team:

Iupati Tumaali - Consulting Engineer

 Pati has more than 15 years experience in technical leadership roles for key networking and security solution-based initiatives in business environments across the finance, retail, utilities, government and education sectors. He brings to advisory, design and hands-on engineering engagements experience with both business and IT perspectives. In addition, Pati has achieved vendor accreditation with Cisco, Juniper, Checkpoint, Trend Micro, as well as an understanding of standards based frameworks (TOGAF) and management principles (CISSP) for leveraging the latest solution design and delivery options.

James Sankar - Enterprise Services Director 

James established the AARNet Enterprise Services team after recognising a need to develop a sustainable professional services capability for the Research and Education sector. With 15 years experience in National Education and Research Networks worldwide, and co-founder of the Eduroam service among his achievements, James has a deep cross-sector appreciation of the needs of IT Services to deliver solutions to educators, researchers and administrators. He is a problem solver, tuned into technology trends and sector issues and keenly focused on adding value through delivering high-quality cost-efficient outcomes.

Doug FarmerDoug Farmer - Principal Consultant

Doug brings over two decades of experience successfully managing the delivery of complex ICT network, data centre and IT systems projects for organisations, including Optus and AARNet. Doug is currently responsible for disaster recovery planning at AARNet and has expanded his expertise to include enterprise business continuity planning. He holds ISO22301, ITILv3 and project management accreditations, and is able to combine his deep appreciation of technology, people and processes with delivering projects and solutions that incorporate industry best practice and sustainable outcomes for customers.

James HorneJames Horne - Technical Consultant, Networking

James has over 10 years of experience in network solution design, development and implementation across the enterprise, small and medium business and education sectors. He has worked on multiple large wired and wireless campus implementation projects, layer 2 and layer 3 design and migration projects, developed top-down identity and access management designs, and provided broad consulting services relating to ICT strategic planning. He holds Cisco and Juniper accreditation.


For more information and to view the CVs of our consultants, please contact us.

Interested in joining our consultant register?

If you have experience working in the Research and Education sector, are seeking flexible working arrangements and think you have the technical skills we need, then let us know. We keep a register of talent to supplement our team. Please contact us for more information.

AARNet's Enterprise Services team operates under a strict independent advice model, we follow our code of conduct policy for consultant - client interaction. You can dowload and view the policy from the Resources list below.


Download and view our Code of Conduct policy for consultant - client interaction

Enterprise Services Code of Conduct Policy PDF (449 KB)

Case Studies