Network Operations Centre (NOC)
24x7 NOC/Helpdesk Phone:
1300 APL NOC (1300 275 662)
Alternative number for international callers: +61 2 6222 3555
The AARNet NOC/Helpdesk is a 24x7 service for AARNet members, customers and partners, to report network faults and conditions that may
affect network performance. The NOC is attended 24x7 by AARNet staff, who will answer your call and respond to email enquiries.
(In the event of call congestion, or other issues, your call may divert to a back-up call-centre, operated by Link Communications)
A
NOC operator will answer and request information about the
fault:
- What area are you calling from? (e.g. which State or Territory)
- Your name
- Your organisation
- Your contact telephone number
- A brief description of the fault
- Approximate time the fault occurred
The operator will immediately log a trouble ticket and engage the most appropriate AARNet
staff member to resolve the fault and you will be called back to
discuss the situation further or to let you know that the issue has been
resolved. An escalation procedure is in place to ensure that faults are dealt with promptly.
You may also email noc<AT>aarnet.edu.au which is also monitored 24x7,
however, the response is likely to be slower than using the Helpdesk
telephone service.