eduroam is a global wireless network access service providing users in the research and education communities with mobility between participating institutions’ wireless infrastructures, and removing the burden of institutional administration of guest network access.
eduroam in Australia and New Zealand (eduroam AU)
AARNet is the roaming operator for the eduroam AU service. AARNet provides the infrastructure and necessary administration to allow Australian and New Zealand higher education and research institutions to participate in eduroam nationally and globally.
Where is eduroam?
View the eduroam location map to find out which institutions in Australia and New Zealand provide eduroam wireless internet access for visitors from other eduroam-participating instititutions.
Some institutions, e.g. health institutions, provide eduroam access without authenticating their own staff via eduroam.
Who can use eduroam?
The eduroam AU service is available to all AARNet customers and also to New Zealand higher education and research organisations.
How does eduroam work?
eduroam is a federated authentication service that allows participating institutions to provide access to their wireless networks to users from other eduroam participating institutions using their institutional username/password credentials (i.e. username and password they use at their home institution for email access etc.).
All participating institutions use the same wireless network identifier (SSID) - "eduroam". Users initially configure authentication via eduroam and automatic access to the "eduroam" network while on their home campus. When travelling to other eduroam participating institutions, eduroam allows wireless network access at visited institutions automatically: users simply open their laptop or device configured to authenticate and connect via eduroam (they will be remotely authenticated and authorised to access the visited institution's network).
38 Australian universities participate in eduroam AU, as well as research institutions, health institutions, and other AARNet customers. eduroam is deployed in hospitals to provide network access to medical researchers and teaching staff who have HE&R institution accounts.
AARNet customers seeking more information about setting up access to the AARNet eduroam AU service, please email Neil Witheridge or call +61 2 9779 6929.
Help & Support
IT Services staff
IT Services staff who wish to deploy eduroam or are experiencing operational difficulties with eduroam services they support on campus that cannot be resolved locally, please email firstname.lastname@example.org so that a ticket can be automatically created and assigned to AARNet technical staff who will then contact you.
Detailed service and technical information is available on the eduroam wiki
Individual end users
Instructions for connecting to eduroam, both for local users and visitors, are provided by participating institutions on their wireless networking web pages.
Users should configure access to eduroam locally (i.e. connect to eduroam on their home institution campus) prior to travelling and using eduroam at a visited institution.
End users should contact their home institution IT help desk to resolve any issues in authenticating via eduroam.
Alternatively, users may contact the IT help desk of a visited institution if contacting their home institution IT help desk is impractical for any reason.
Note: As the eduroam roaming operator, AARNet does not provide eduroam support for individual end users, only for staff at participating institutions who support eduroam services.