eduroam is a global wireless network access service providing users in the research and education communities with mobility between participating institutions’ wireless infrastructures, and removing the burden of institutional administration of guest network access.

eduroam in Australia and New Zealand (eduroam AU)

AARNet is the roaming operator for the eduroam AU federation. AARNet provides the infrastructure and necessary administration to allow Australian higher education and research institutions to participate in eduroam nationally and globally.

Where is eduroam?

View the eduroam location map to find out which institutions in Australia and New Zealand provide eduroam wireless internet access for eligible users.

Who can use eduroam?

The eduroam AU service is available to all AARNet customers and also to New Zealand higher education and research organisations.

How does eduroam work?

eduroam is a federated authentication solution that allows users visiting participating institutions to gain secure access to wireless networks using the same username/password credentials they use at their home institution for wireless access.

eduroam allows access without having to enter any details, users simply open their laptop or device of choice and if it’s wireless enabled it will connect to eduroam, authenticate and authorise network access.

More than 20 Australian universities participate in eduroam AU, as well as research institutions and other AARNet customers. AARNet is also deploying eduroam in hospitals to assist medical researchers.

More Information

AARNet customers seeking more information about setting up access to the AARNet eduroam AU service, please email Neil Witheridge or call +61 2 9779 6929.

Help & Support

AARNet does not provide eduroam support for individual end users, only for staff at participating institutions who support eduroam services. 

IT Services staff

• IT Services staff who wish to deploy eduroam or are experiencing operational difficulties with eduroam services they support on campus that cannot be resolved locally, please email support@eduroam.edu.au so that a ticket can be automatically created and assigned to AARNet technical staff who will then contact you.
• Detailed service and technical information is now available on the eduroam wiki

Individual end users

• Instructions for connecting to eduroam, both for local users and visitors, are provided by participating institutions on their wireless networking web pages.
• Users should configure access to eduroam locally (i.e. connect to eduroam on their home institution campus) prior to travelling and using eduroam at a visited institution.
• End users should contact their home institution  IT help desk to resolve any issues in authenticating via eduroam.
• Alternatively, users may contact the IT help desk of a visited institution if contacting their home institution IT help desk is impractical for any reason.